Quality Improvement Manager
A leading telecom giant, in the international wing providing end to end CRM solutions to customers, is looking for a Quality Improvement Manager. The incumbent will be responsible for identifying cost saving and revenue generating opportunities in the areas of – SLA, FTE optimization, CSAT, Measurement effectiveness, FCR, AHT, accuracy, Cost/Contact, Opex .Along with prioritization of Business metrics, the incumbent will also be responsible for reviewing Performance Management gaps, identifying projects and facilitating Business Improvement Projects of cross functional nature.
Applicants with a six sigma Black / Green belt but extensive project experience would meet the requirement. Exposure to TQM, ISO, and COPC would be added advantage
Experience: 6 – 8 years minimum
Location: Mumbai
Apply to: ites@planmanindia.com
Manager- Sales
One of the leading MNC companies in the automation industry is looking for Sales Manager. He would be managing all the sales activities for security products in designated geographic area. He would be creating industry network and new alliances for the business.
The applicant should be an Engineer and MBA would be an added advantage. The person should have strong communication skills. He should possess leadership and entrepreneurial traits and a Team player.
Experience: 5 + years
Location: Mumbai
Apply to: mumbai@planmanconsulting.com
Asst. Manager / Deputy Manager – Channel Developments
A renowned portal is looking out for Asst. Manager / Deputy Manager – Channel Developments for their Mumbai operations. You will be handling of subscriptions for entire Mumbai city and will be reporting to the Director – Channel Development. You are expected to develop channel partners for selling the portals business solutions & nurture them to achieve the targeted business.
The applicant must be a MBA from a reputed University/Institute. He/She should have at least 4 – 6 years of experience in channel sales. The incumbent should have excellent communication skill & a fire to perform.
Experience: 4 – 7 years of overall experience
Location: Mumbai
Apply to: resume.chennai@planmanconsulting.com
Peoplesoft (Technical Consultant)
The worlds leading Investment Banking company is looking out for a Peoplesoft technical consultant .One would have to be a part of the team which will work on the Peoplesoft general ledger project. Develop a good understanding of current GL interfaces application business knowledge. Analysis of functional specifications of the new GL(genera ledger).Creation of technical specification based on functional specification is required and also work closely with vendor employees and get involved in design, development and testing activities along with them.
Experience and skills required: The applicant should have 4-5 years of technical experience with Peoplesoft financial with strong knowledge of GL (general ledger) which is highly desirable. Your past experience of Peoplesoft version 8 would have an added advantage. You should have strong technical skills in application engine, application designer, Peoplecode, Peopletools and SQL along with experience in securities and financial industries preferred.
Location: Bangalore
Apply to: it.bangalore@planmanconsulting.com
Business Improvement Analyst
A leading multinational BPO needs a Business Improvement Analyst to identify opportunities for cost reduction, business improvement and enhanced customer satisfaction by improving Policy/Process/Procedures/Systems and Self-care through cross functional engagement and negotiation. A BIA is also the one point contact for providing resolutions to Operations for knowledge/process escalations and System enhancements/updates.
Experience: 4 – 5 yrs of relevant work experience
Location: Mumbai
Apply to: ites@planmanindia.com
Manager – Internal Audit
One of the leading five star hotels is looking for Manager – Internal Audit. He would be responsible to provide the management & various Boards of Companies of the entire group quality internal audit services and ensure compliances to Finance & Accounting norms & standards by being a useful management tool. He/ She would comply with various Finance & Accounting procedures & laws. The incumbent will be responsible for formulating & implementing the strategies for the Internal Audit function of the organization
The applicant should be a Chattered Accountant with thorough knowledge of modern tools & techniques for Internal Audit and excellent communication skills
Experience: 6 + Years
Location: Mumbai
Apply to: fmcg@planmanindia.com
Manager – Human Resources (Generalist)
A leading third party BPO, providing end to end CRM solutions to customers is looking for a Manager (HR Generalist)
The incumbent would be responsible for managing employee relations & initiatives related to employee development and retention. Along with the Job enrichment & enlargement, Career path development & designing exit processes, conducting organizational effectiveness surveys & corrective measures, Formulating & Evolving Organizational policies & procedures, Effective leadership & Competency building, HR practices & processes – bench marking & implementation.
Applicants with a post graduation in HR would be preferred
Experience: 6 – 8 years of relevant experience
Location: Mumbai
Apply to: ites@planmanindia.com
Account Relationship Manager – Commercial Banking
The bank is a Leading foreign bank and is looking at an Account Relationship Manager for their Commercial Banking business. The incumbent will report into the Cluster Head MME. He/She will be part of the team that manages relationships with commercial banking customers in North India for the MME portfolio. The role requires a mix of skills which enable performance in a highly competitive and dynamic market.
Requirements:
The incumbent should have 3 to 7 years of relevant work experience. A qualified Chartered Accountant or a MBA from premier institute is preferred.
Location: New Delhi
Apply to: planmanconsulting@vsnl.net
Customer Relationship Manager
A leading Life Insurance sector is looking for a Customer Relationship Manager reporting to Head Employee Benefits.
The incumbent would be responsible to maintain complete MIS on Customers and prospects. Constantly ensure innovative means of CRM. Bench mark the CRM activities with best practices. Work closely with the Marketing team in the implementation of a CRM calendar. Also ensure leadership in this defined area.
He/She needs to be good in communication, should posses excellent interpersonal skills and should have experience in customer service with any financial sector or services sector. A Masters degree in Business Management from a reputed institute is preferred.
Experience: 4-6 yrs
Location: Mumbai
Apply to: planmanconsulting@vsnl.net
